Order, Shipping & Replacement Policy

Here’s everything you need to know about ordering, build times, and shipping from Wilson Rods. We’ve put it in one place so expectations are clear from the start.

Build Time

Custom rods are made to order. Build time begins once your order is confirmed and payment is received. The current estimated build time is posted in the announcement bar on our home page. We will notify you when your rod is complete and ready to ship.

Completion means the rod is fully finished, inspected, and ready to be packaged for shipment.

Custom Orders & Payment

All custom rod builds must be paid in full at the time of order.

The lead time shown in the announcement bar on our home page is an estimate only. Actual completion time can vary depending on the complexity of your chosen options, current component inventory, supplier availability, and our existing build schedule. The most accurate lead time for your specific order will be confirmed at the time of purchase.

Rods listed in the “Pre Built Ready to Ship Rods” section on our website typically ship within about three business days of order confirmation.

Shipping Options

We offer two shipping methods:

Standard Shipping – USPS ($30)
Estimated delivery: 5–15 business days after the package is accepted by USPS.
Delivery times are estimates only and are not guaranteed.
Please note: We have experienced repeated delays with USPS and do not recommend this option if on-time delivery is important to you.

Preferred Shipping – UPS ($55)
Estimated delivery: 3–5 business days after the package is accepted by UPS.
Delivery times are estimates only and are not guaranteed.

UPS is our most reliable and consistent shipping option and is highly recommended. Most rods shipped via Preferred Shipping arrive within three days of the date the package is accepted by UPS.

Delivery estimates begin only after the carrier accepts the package — not from the date you place your order.

When the Package Leaves Our Hands

Wilson Rods LLC is not responsible for shipping delays or lost packages once the rod has been delivered to the carrier.
Tracking information will be sent to you as soon as the label is created and the package is accepted.

Lost or Significantly Delayed Packages

If a package shows no meaningful tracking movement for an extended period after the estimated delivery window, we will assist by filing a Missing Mail search (or equivalent carrier inquiry) and monitoring the tracking.

A package is not considered lost until the carrier confirms it is lost or the Missing Mail investigation concludes without recovery. Until that confirmation, the order remains in transit and is not eligible for a refund or replacement from Wilson Rods LLC.

If the carrier officially confirms the package is lost, we will work with you on a resolution based on the specific order (replacement, partial refund, or full refund, depending on the circumstances and whether insurance applies).

We are not able to issue refunds or replacements while a package is still in the carrier’s system and has not been confirmed lost.

If Your Rod Arrives Damaged

Take clear photos of the broken or damaged area (the more photos the better) and email them directly to wilsonrodswi@gmail.com. Shipping damage will be assessed to the best of our ability.

If you ordered a Carbon Series Rod, Outdoor Habits Fly Pump Rod, or Carbon Elite Rod and it arrives broken, it can be replaced with a brand-new one for $100.

If you ordered a fully custom rod with options you selected, please return the rod to us as soon as possible. Once we receive the broken rod, we will salvage all usable components and only charge you for any components that need to be replaced, using discounted below-list pricing. All costs for time/labor, decals, laser engraving, decorative wraps, and shop materials will be covered by Wilson Rods LLC.

Your Responsibilities

  • Please double-check that the shipping address on your order is correct and complete before you place it. We ship only to the address provided at checkout.
  • Once the package is accepted by the carrier, risk of loss and title pass to you.
  • Carrier delays, weather events, facility backlogs, and other factors outside our control are not the responsibility of Wilson Rods LLC.

Tracking & Updates

You will receive a tracking number by email once your rod ships. We recommend monitoring the tracking and contacting the carrier directly for the most current status. We are happy to help if you have questions, but we cannot control the carrier’s timeline after acceptance.